1. Shivalik Hospitality Hotel ‘s Standard Check-in time is 1200 hours IST and check-out time is 1100 hours IST.
2. Early check-in and late check-out are available on subject to availability and at extra cost.
3. Guests are bound to produce an original proof of identity at the time arrival in the Hotel.
   Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card. Foreign Nationals are required to present their passport and valid visa.
4. Guests are not allowed to bring food from outside in the Hotel or order food from outside the Hotel.
5. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
6. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Shivalik Hospitality shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
7. Special terms of offer will be applicable for the respective bookings and in case of conflict; the terms of such special offers will prevail.
8. Our Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
9. No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
10. Shivalik Hospitality reserves the right to send guests away from the Hotel due to their conduct and behavior or for any other safety, security, and medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
11. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advice duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
12. All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
13. We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
14. Shivalik Hospitality proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Shivalik Hospitality, your stay subsequently shall be subject to the Hotel’s Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
15. You further agree that the General Terms and Conditions as provided on the website www.shivalikhospitality.com  shall constitute the binding agreement between yourself and Shivalik Group in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
16. You shall indemnify and hold Shivalik Hospitality harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay at any of our Hotels.
17. Shivalik Hospitality reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

NOTE : –
The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Shivalik Hospitality.

If  Shivalik Hospitality waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

ALL RIGHTS RESERVED @shivalikhospitality